• The consulting or developmental services that we believe will have the most business impact for each client.
• Design and delivery of these services in a manner that is custom-tailored to align with the organization’s values, culture, mission, and business objectives.

A brief sampling of some of our services…

Leadership Development and Training
LRI designs and facilitates development initiatives for leaders at all levels, using empirically supported frameworks and skill-building activities to produce lasting improvements in leadership skills.  (more)

Multi-Rater Feedback
Multi-Rater feedback is a powerful tool that gives leaders a clear picture of their strengths and development opportunities, enabling them to effectively plan their future growth. LRI has pioneered the use of Multi-Rater or 360 feedback for leaders since 1978.  (more)

Colleague Surveys
Research shows companies with high profitability tend to have loyal customers who receive great customer service from colleagues with high levels of loyalty and satisfaction. LRI develops measures of colleague satisfaction and retention for our clients’ organizations. (more)

Leadership and Organizational Research
LRI’s focus on research distinguishes the firm from many other management consulting organizations. (more)

Executive Coaching
LRI’s unmatched capabilities in executive coaching complement an intensive development strategy for senior, transitioning, and/or emerging leaders.  (more)

Executive Development Planning
LRI designs and implements executive development planning initiatives that create structure and discipline around leadership development efforts and drive systematic succession planning.  (more)

Colleague Selection Consultation
LRI can increase the validity of a client’s hiring and promotion decisions to improve its bottom line.  (more)

Client Satisfaction and Loyalty Assessment
LRI conducts research and designs initiatives to improve client loyalty for business-to-business firms. Data serves as a catalyst to change colleague behaviors and organizational culture.  (more)

Personal Insights for Leadership
LRI consultants are certified in the administration and interpretation of a variety of psychometric tools that help individuals better understand themselves and how to become more effective leaders. (more)

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Leadership Development and Training

LRI designs and facilitates development initiatives for leaders at all levels, using empirically supported frameworks and skill-building activities to produce lasting improvements in leadership skills.

LRI creates programs in partnership with our clients to provide them with the tools to assess and meet leaders’ needs, maximize their leaders’ development and effectiveness, and build their credibility as business leaders. Leadership training is most effective when combined with Multi-Rater Feedback.

LRI skills development programs include:

Credibility enhancement Situational leadership Feedback and coaching Inspiring change Emotional intelligence Performance management Leadership team meeting management

Developing and delivering innovative business cases Effective communications Remote management Assertiveness Conflict resolution Presentation

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Multi-Rater Feedback

Multi-Rater feedback is a powerful tool that gives leaders a clear picture of their strengths and development opportunities, enabling them to effectively plan their future growth. LRI has pioneered the use of Multi-Rater or 360 feedback for leaders since 1978.

The Multi-Rater process typically comprises:

• Survey Design
• Identification of specific leadership attributes that support the business aims of the client organization.
• Integration of client-specific attributes with data-validated general leadership attributes.
• Production and testing of instruments tailored to different levels/roles.

• Survey Administration
• Participating leaders nominate respondents from among direct reports, peers, managers, clients, customers, etc. to provide confidential feedback.
• Respondents provide confidential quantitative and qualitative feedback via on-line survey.

• Feedback and Action Planning
• Participating leaders receive a detailed report and identify strengths and development areas to produce a plan for future growth, often facilitated by LRI consultants.
• LRI’s research shows that follow-up enhances development and behavior change.  Follow-up methods include coaching from LRI consultants, interim surveys, support from managers, peer coaching, etc.
  

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Colleague Surveys

Research shows companies with high profitability tend to have loyal customers who receive great service from colleagues with high levels of loyalty and satisfaction. LRI develops measures of colleague satisfaction and retention for our clients’ organizations.

The resulting survey instruments assess the most important variables related to the organization's values and goals, and aspects of a company's "climate" such as colleague growth and development, commitment, job content, compensation and benefits, process quality, working environment, and leader credibility.

LRI uses a “Survey-Feedback-Action Cycle” approach. Experience demonstrates that this process results in significant increases in colleague satisfaction. Aligning the Multi-Rater Feedback process with measurements of colleagues’ attitudes provides senior leadership with a rich source of data to assist in guiding organizational direction. LRI’s research capacity enables our clients to be sure that actions pursued will drive the most important behaviors and affect outcomes as desired.

Survey
Colleagues provide confidential quantitative and qualitative feedback online on a wide variety of organizational issues. 

Feedback
The survey results are compiled into clear and compelling reports, supported by expert analysis and consulting.

Action
LRI then advises clients on the development and execution of action plans for improvement, and follow-up processes are developed to ensure accountability and impact.  

Survey Range
LRI provides tiered offerings for colleague survey work, ranging from surveys consisting of an established core set of items to highly customized instruments. All tiers of surveys provide our clients with useful information that can help them improve colleague satisfaction and loyalty, and alignment with organizational values. LRI also supports clients in developing topical surveys on issues such as work-life balance, benefits analysis, organizational climate, and communications vehicles.

Additional Research
Our research staff can also provide customized analyses of data and comparisons between a client’s organization scores and scores associated with top performing organizations. With experienced research team members on staff, LRI is able to mine a client’s survey results and identify items that are predictive of key outcomes, items that best differentiate group membership, differences among or between groups, linkages across data sets (e.g., between colleague satisfaction or turnover data), and more.  

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Leadership and Organizational Research

LRI’s focus on research distinguishes the firm from many other management consulting organizations.

We have extensive experience delivering technical analyses, making key presentations to senior leadership, and helping organizations use their data to achieve real impact.

Our research team is experienced in conducting and presenting statistical data analyses that allow clients to identify and solve problems in the areas of leadership and organizational effectiveness.  Through research analyses, LRI has helped companies identify the behaviors and attributes that:

• Differentiate the most-effective leaders from less-effective leaders;
• Discover causal relationships between colleague satisfaction, customer service, customer loyalty, and firm profitability;
• Isolate the behaviors and attributes that predict key customer and/or colleague outcomes (e.g., satisfaction, loyalty, retention, quality). 
  

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Executive Coaching

LRI’s unmatched capabilities in executive coaching complement an intensive development strategy for senior, transitioning, and/or emerging leaders.

Executive coaching typically involves:

Assessment
Consisting of a 360 Feedback Survey, confidential interviews with the participant’s direct reports, peers, supervisors, and other key stakeholders, and often supported by psychometric testing.

Feedback Consultation
The LRI coach guides the identification of strengths, development area(s), and career aspirations. The coach works closely with the executive in creating an action plan with measurable outcomes.

Follow Up
Throughout the coaching process, the executive is provided extensive one-on-one support, guidance, and tools to develop new skills, leverage strengths, and overcome counter-productive behaviors.  LRI, the executive, and his/her superiors work together to achieve identified goals.

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Executive Development Planning

LRI designs and implements executive development planning initiatives that create structure and discipline around leadership development efforts and drive systematic succession planning.

Development plans involve:

• Integration of written performance data, feedback and other relevant data with interview-based information-gathering techniques to produce a tailored executive development plan for each leader, within the context of organizational objectives and strategies.
• Creation of a custom-tailored plan for targeted actions and experiences enabling executives to increase both their effectiveness in current roles and their readiness for potential future roles.
• Mapping paths of potential career progress that form critical input for organizational succession planning. 
• Strengthening efforts to retain key employees to ensure the maximization of investments in human capital.
  

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Colleague Selection Consultation

LRI can increase the validity of a client’s hiring and promotion decisions to improve its bottom line.

Tools and techniques created by LRI include Capabilities/Competencies Models, Interview Guides, Performance Management Tools, and much more. LRI’s team can assist Human Resource professionals in supporting interview processes with the selection or custom-design of measures of achievement and personality that are easily administered and scored and are predictive of an organization’s desired behavioral outcomes.

Making wise selection/promotion/succession decisions can result in higher standards of customer service, reduced turnover rates, ability to predict how an individual will adapt to the organization’s culture, and success at promoting talented colleagues to key management positions.

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Client Satisfaction and Loyalty Assessment

LRI conducts research and designs initiatives to improve client loyalty for business-to-business firms. Data serves as a catalyst to change colleague behaviors and organizational culture.

The mission is to create loyalty between our clients and their customers by shifting their relationship from that of vendor and purchaser to that of true and valued business partners, by:

• Identifying service attributes that are most important to clients.
• Obtaining in-depth feedback from key client stakeholders (senior and front-line management) using questionnaires and interviews.
• Presenting the data in meaningful reports and actionable briefings.
• Using LRI’s extensive research on the key attributes that distinguish those organizations that effectively partner with their customers from those who are perceived simply as vendors by customers, allowing our clients to understand the ideal end-state toward which they could strive. 
• Supporting and consulting with its B2B clients to identify and execute action plans geared toward maximizing customer satisfaction and loyalty.

LRI has also incorporated colleague training on the related principles of the Service-Profit Chain and Lifetime Value of the Customer into such initiatives.

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Personal Insights for Leadership

LRI administers and facilitates a variety of insight-based assessments that allow individual leaders to better understand themselves and how they interact with others, leading to: improved team dynamics and performance; retention of top talent; reduced workplace conflict; and an atmosphere that encourages understanding and clear communication. The tools used by LRI consultants are research–validated and real-world tested, leading to insight and behavior change that drives business performance. 
Personal Insights assessments currently offered include:

Myers-Briggs Type Indicator® (MBTI®) Fundamental Interpersonal Relations Orientation–Behavior™ (FIRO-B®) Strong Interest Inventory® IDISC® assessment

California Psychological Inventory™ (CPI 260®) Thomas Kilmann Conflict Mode Instrument (TKI™) The Emotional Intelligence Appraisal®

Myers-Briggs Type Indicator and MBTI are trademarks or registered trademarks of the MBTI Trust, Inc., in the United States and other countries. Fundamental Interpersonal Relations Orientation-Behavior and California Psychological Inventory are trademarks of CPP, Inc. FIRO-B, Strong Interest Inventory, and CPI 260 are registered trademarks of CPP, Inc. The Emotional Intelligence Appraisal and IDISC are registered trademarks of TalentSmart.

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