Todd Alexander Bill Barton Jay Caldwell Tom Clark Mark DeLoach Rob Fazio Catherine Flavin-McDonald Paul Gaske John Gates

Jim Gaynor Jeff Graddy Theresa Hoffman Bob Kennedy Sacha Lindekens Irene McPhail Glyn Mitchell Howard Morgan

Paula Mulford Steve Rumery Rich Silvestri Anthony Smith John Streitmatter Cathy Swody Rob Tucker Steve Williams

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Todd Alexander is a Director with LRI, specializing in executive and leadership development, organizational transformation, and business planning. He has twenty years experience working with executives and management teams, consulting on business strategy and systems for improving accountability, execution and performance. Todd has developed and implemented approaches for building high-performance teams, partnered with company’s internal leadership on organizational change initiatives, and designed and delivered innovative leadership development programs. He is also a skilled executive coach for individuals and teams.

Todd’s results-oriented approach combines his experience as a Director of Operations with a background in education and leadership development. He has started his own company, served as Executive Pastor of a 10,000-member church, and was a member of the faculty of Biola University and the Quality Institute in New York. Todd has a B.A. in Public Administration from San Diego State University and a M.A. in Education from Biola University in Los Angeles

Todd’s clients are Fortune 500 companies in the areas of biotech and pharmaceuticals, high tech and telecommunications, healthcare, finance, manufacturing, utilities, and petroleum industries.

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Bill Barton is a Consulting Associate with LRI. He has a wealth of practical experience as a senior executive with over twenty-five years of highly successful US and international business experience. His relationship with LRI dates back to work in the late 80’s and 90’s, when he participated in efforts to improve employee satisfaction at American Express. Much of Bill’s focus has been on the practical implementation of the service-profit chain research. He has extensive, business focused experience in assisting individuals, teams and large organizations to unlock their potential. Bill also works as a coach to provide individual leadership development to senior executives in major multinational organizations. He is especially skilled at helping clients use the immediate challenges they face as opportunities to expand their capacity to lead. Bill seeks to build long-term, trust based relationships, so that client’s most fundamental issues are addressed.

Prior to joining LRI, Bill was a Senior Vice President at American Express, with experience leading large customer service organizations. He has an MA from the Sloan School of Business, MIT (1981), and an MA in Latin American Studies from the Univ. of Texas at Austin (1975) where he studied social anthropology. His BA is from Wesleyan Univ.

Bill is married and lives in Ponte Vedra Beach, Florida

Jay Caldwell is an Associate with LRI and is a member of LRI’s Discovery Team, a global community of scientist practitioners in the field of Industrial/Organizational Psychology. As a member of the Discovery Team, Jay works to enable positive growth in his clients by facilitating the discovery of insights into personal and organizational leadership.
A sampling of recent projects that Jay has been involved in include:

• Designing an interactive reporting tool for an employee survey in a global data services company.
• Assisting in the configuration and implementation of an on-line performance review and talent management process for a global private equity firm.
• Interviewing senior leaders in a global pharmaceuticals company and analyzing the data to identify common business challenges and training needs.
• Providing on-going coaching support to leaders participating in an intensive five-week learning process in a non-profit.
• Designing a training program for managers in a transaction, credit, and marketing services corporation to help them gain further insight into data.

Jay joined LRI in 2005, having previously worked as a research analyst at the University of New Haven.  Jay earned a Bachelor’s degree in Psychology from Quinnipiac University and a Master’s Degree in Industrial/Organizational Psychology from the University of New Haven.

Tom Clark is a Senior Consultant with LRI specializing in team building, corporate diversity management, and leadership development. Tom earned his A.B. degree at Allegheny College and his Masters and Doctorate degrees at Cornell University. His career spanned several distinguished years in academic institutions in professorial and administrative positions including Assistant Dean of Students/Director of Counseling Services at Cornell University to President of Rockland Community College/SUNY.

Tom has been a frequent conference presenter and keynote speaker and has published a number of articles in academic journals and contributed chapters to several books.

Tom has been with Leadership Research Institute since its inception in 1981 and has served with a number of Fortune 500 companies including those in the professional services, pharmaceutical, consumable good, financial services, and pulp and paper industries in the areas of management development and valuing/managing workforce diversity.
 

Mark DeLoach is a Principal with LRI.  Mark’s primary work is in the areas of organizational and leadership development. His goal is to provide guidance and training using a variety of methodologies in order to improve individual and group effectiveness in organizational settings. Mark works with senior leaders in various capacities, including executive coaching, leadership training, and organizational development assistance. 

Prior to joining the firm, Mark was a faculty member at the University of North Texas. He has taught in the areas of public communication, gender issues, organizational and small group communication, persuasion, and argumentation/critical thinking. Mark has also worked at Northern Arizona University and with the Executive MBA program at University of Southern California. Mark has published and directed research in corporate and public communication.

Mark partners with a variety of clients, with a current emphasis in the data and financial services, pharmaceutical, and chemical industries In particular, Mark has a great deal of specialized experience working with legal and administrative groups within organizations.

Mark holds a Bachelor’s Degree in Political Science from the University of Texas at Arlington, a Master’s Degree in Communication from North Texas State University, and a Ph.D. in Communication from the University of Southern California. He is qualified to administer the Myers-Briggs Type Inventory.

Rob Fazio is an Associate with LRI. He specializes in talent management and growth leadership in times of crisis and change. Rob works with clients to understand their business challenges and offer tailored solutions. These solutions often include: talent management strategies, succession planning, executive assessment, coaching, competency models, leadership training and emotional intelligence.

Prior to joining LRI, Rob worked at Hay Group and was a member of their global Leadership and Talent practice. Rob has helped organizations select wisely and retain top talent based on their strategy, values, culture, and person/position fit. He has worked in a variety of industries including chemicals, pharmaceuticals, telecommunications, banking, retail, sport, public utilities and nonprofits.

Rob has served as a sport psychology consultant to a variety of organizations and athletic teams. He participated in the development of the life skills portions of the NFL’s Coaching Academy and the PGA’s “1st Tee” programs. Rob has been a keynote speaker and author in the areas of life skills development, sport psychology, and growth through loss, trauma and adversity.

Rob completed his B.A. in Psychology at Penn State and a M.Ed. in Athletic Counseling/Sport Psychology from Springfield College. Rob earned a M.S. and Ph.D. in Counseling Psychology from Virginia Commonwealth University (VCU) and completed his clinical rotation at the University of Pennsylvania. Rob has served on the Board of the Society of Consulting Psychology for four consecutive years and currently he is the Chair of Emerging Professionals.

Rob is the founder and President of a September 11th inspired nonprofit organization, Hold The Door For Others, www.holdthedoor.com. The organization’s mission is to empower people to grow through loss and adversity and achieve their dreams.

Catherine Flavin-McDonald is a Principal with LRI.  Her career is animated by a commitment to research that taps the “voice of the people” and links that voice to action.  Her work has taken the form of research and writing on employee and citizen participation, and coaching and consulting leverages such survey data, interview data, and 360-degree feedback results.  Cathy helps leaders at all levels understand and engage others’ perceptions, and respond in ways that drive meaningful improvements personally and organizationally.  She also brings experience and commitment to diversity and inclusion issues to her work.

Since joining the firm in 1999, Catherine has assisted multi-national and small clients alike in increasing leader effectiveness, enhancing employee engagement, and improving communication. Her primary clients have been in financial and credit services, private equity, investment banking, and healthcare. In addition, she maintains a strong consulting practice with not-for-profit organizations.  

Cathy received her M.A. in Political Science with distinction from the University of Connecticut, where she studied political theory and survey research methods at the Roper Center for Public Opinion Research. Her B.A. is in Government from Franklin & Marshall College.  She and her husband, Steve, have three young children. Steve and Cathy serve as advisors on the Board of Boston Children’s Hospital’s Urological Foundation, and Cathy is also Vice President of the Board of Trustees of the Montessori School of Greater Hartford. Their family lives in West Hartford, Connecticut.

Paul Gaske is a Co-Founder and a Managing Director of LRI. Paul works at senior levels in his client organizations to provide management and leadership development, strategic Human Resources planning, and systems for improving employee motivation and client retention.

Paul’s consulting work includes the design and delivery of comprehensive management development curricula, which are linked to corporate values, culture, and business strategy. He assists organizations with Human Resources strategic and tactical planning and with implementation. Paul is an experienced executive coach and is able to provide individual coaching and leadership development to senior executives in major multinational organizations. He also leads initiatives that help organizations improve employee motivation, leading to profit growth based on customer retention and satisfaction.

Paul consults at board level for clients in many fields, including data services, healthcare, finance, and insurance.
Paul’s career started with Communication Resources in 1976. In 1988 he joined Keilty, Goldsmith & Company (KGC) as a consultant, later becoming a Managing Director of KGC. He holds an A.B. in Speech Arts and an M.A. in Speech Communication from San Diego State University, and a Ph.D. in Speech Communication from the University of Southern California. He has held teaching posts at San Diego State University, the University of Oregon, and the University of Southern California. He has published more than fifteen articles and has presented more than thirty convention papers.

Jim Gaynor is an Associate with LRI.  Jim’s consulting work primarily focuses on the areas of organizational effectiveness and individual leadership improvement. He engages his client around the leadership development process and works with them to generate exceptional business impacts. Jim’s primary experience has been working with leaders facing large growth opportunities and assisting them in building the skills necessary to excel in their transitions or new positions.

Prior to joining the firm, Jim was a faculty member at the University of North Texas where he taught public speaking, persuasion, organizational and small group communication, as well as argumentation and critical thinking. Jim subsequently worked for over ten years as a business development specialist in the media, entertainment, government and education sectors. Jim’s work with a wide range of clients in the public and private sectors as well as his experience as both an internal executive and an external consultant, provide him with an inherent ability to understand the challenges leaders face internally while simultaneously providing the perspective of an outsider.

Jim holds a Bachelor’s Degree in Communications Arts and Sciences from the University of Southern California, and a Masters Degree in Speech Communication from San Diego State University. Jim and his family reside in Claremont, California.

Dr. Jeff Graddy is an Associate with Leadership Research Institute (LRI). He works at the individual, team, and organizational levels, with core competencies in executive coaching and leadership development. Jeff’s client engagements focus on creating immediate, sustainable improvements in leadership effectiveness and organizational performance. He relies on his training as a psychologist, and his deep understanding of leaders and organizations, to create change and drive results.

Jeff spends most of his time in the healthcare and financial sectors, but also works with media, technology, business and professional services, and not-for-profit clients. He serves clients both domestically and internationally, at all levels within organizations. He uses a variety of approaches to achieve results, including: executive coaching, training programs, survey design and execution, teambuilding techniques, talent planning, and strategic initiatives. Jeff also utilizes various measurement tools to aid client insights, such as personality testing, psychometric assessments, and 360° feedback.

Before joining LRI, Jeff worked as a psychotherapist and sport psychology consultant. His clients included top-performing individuals and teams, who relied on Jeff to help them elevate their performance in work, sports, and life. Jeff also taught in the Psychology/Behavioral Science departments at several universities within the U.S., often lecturing on the intersection of psychology and human performance.

Jeff holds a Ph.D. in Counseling Psychology from the University of Florida, where he specialized in performance psychology. He is a member of the American Psychological Association’s Society of Consulting Psychology. He is also a qualified administrator of the Myers-Briggs Type Indicator (MBTI) and is a certified trainer in Emotional Intelligence.

 

Theresa Hoffman is a Consulting Associate with LRI.  Her work includes providing organizational consulting to businesses in a variety of areas such as conducting 360° feedback assessment and coaching, creating executive development plans, and creating performance measurement and evaluation tools.  She has strong interest in the implementation of feedback systems that allow for improved performance and the shaping of behavior to reach targeted goals.  Theresa also consults with executive clients to help them organize working environments, enhance productivity tools, and maintain effective organizational systems to allow for better prioritization and improved productivity.  She has conducted research in the areas of goal setting, feedback and applied behavioral analysis.

Prior to joining LRI, Theresa worked in sales and sales training for Fortune 100 companies in the medical device and technology sectors and spent 5 years as an executive search consultant, recruiting and assessing executive talent.  Theresa holds a Bachelor’s degree in Business Administration from Drexel University and a Master’s degree in Industrial/Organizational Psychology from West Chester University.  She is a member of the Society of Industrial/Organizational Psychology (SIOP) and the International Society of Performance Improvement (ISPI).

Bob Kennedy is a consultant with LRI. Since joining LRI over 10 years ago, Bob’s work has primarily been in the area of organizational and leadership effectiveness. Bob takes great pride in helping business leaders achieve their individual, team, and organizational goals. His specialty is providing custom solutions to difficult problems while demonstrating measurable increases in key areas, such as leader credibility, employee engagement, and customer loyalty.

Bob has served clients in the financial services, pharmaceutical, and healthcare industries, Bob received a B.S. in Finance from Central Connecticut State University, where he worked as an accountant in the business services department. Bob and his wife, Kelly, make their home in West Hartford, Connecticut.

Sacha Lindekens is a Principal with LEADERSHIP RESEARCH INSTITUTE specializing in executive education and organizational development. Sacha employs a results oriented and data driven approach to enhancing executive and organizational effectiveness in three areas. First, he focuses extensively on executive education, assisting leaders to enhance their credibility via both executive coaching as well as leadership training programs. Second, Sacha has deep expertise in designing and administering prehire selection programs for leaders as well as sales people. Finally, he specializes in cultural assessment and change, which has enabled his clients to transform existing culture, facilitate their M&A efforts by assessing and integrating diverse cultures, as well as aiding organizations in hiring leaders who are good cultural fits or transformers.

Sacha has had the honor and pleasure of serving a wide variety of leaders, ranging from owners of mid-sized family businesses to senior executives within Fortune 50 companies. Further, he serves clients across a broad base of industries, including pharmaceutical, health care, professional service firms, manufacturing, banking/financial services, as well as professional sports organizations.  Sacha spends quite a bit of time working internationally, and serves as LRI’s specialist with multinational executives working in Asia.

Prior to joining LRI, Sacha was a psychology professor at the University of Florida. Additionally, he worked as a psychotherapist for several years. He also worked as a psychological consultant to an NFL team to in evaluating the fit of potential draftees/rookies.

Sacha holds a Bachelor’s Degree in Psychology from SUNY Albany, a Master’s Degree in Counseling Psychology from Rutgers University, and a Ph.D. in Counseling Psychology from the University of Florida. He is a member of the American Psychological Association’s Division of Consulting Psychologists. He currently resides with his wife and daughter in North Carolina where he enjoys spending time with his family, mountain biking and golfing.

LRI Principal Irene McPhail brings a unique combination of line / executive management and consulting experience to her practice. Serving for more than twenty years as an operations executive in the media and telecommunications industries, she held VP of Operations and General Manager positions with Cablevision Systems Corporation, NYNEX/Bell Atlantic, Rifkin & Associates, High Speed Access Corporation, and Flashcom. She applies a wealth of practical business experience in managing and developing people and facilitating individual and organizational change. During her business career, Irene successfully led teams of as many as 2,000 employees and contractors; with responsibility for budgets as large as a half billion dollars. In addition, Irene successfully operated her own operations and marketing consulting practice for several years, serving media, telecommunications, and service delivery clients.  

Irene’s areas of professional focus are executive coaching for leaders and teams, leadership acceleration, organizational design, change leadership, colleague engagement and loyalty, integrated human capital development, and competency modeling. She also has helped clients with succession planning, values identification, and client loyalty assessments. As a consultant, Irene principally supports clients in the pharmaceutical, financial services, private equity, and legal and professional services sectors on a variety of individual, team, and organizational development initiatives. She has worked extensively in the Far East, as well as in the US with multinational clients.

Irene earned a Bachelor of Fine Arts degree in Communication Arts from the New York Institute of Technology; an Executive M.B.A. from the University of Colorado – Denver; and is a qualified user of the Myers-Briggs Type Indicator. She lives in Centennial, Colorado with her husband and daughter. 

Glyn Mitchell is a Consulting Associate with LRI and has worked in personal and organizational development since 1992. He has served a wide range of multi-national companies in the United Kingdom, Europe, and the USA. In a previous existence, Glyn practiced as a lawyer in the UK in both private practice and as a Crown Prosecutor.

Glyn has provided executive coaching for managers in a number of different organizations. Representative areas of coaching focus include leadership effectiveness, communication skills, employee satisfaction, and employee retention. He has designed and delivered a range of team, leadership, and personal development programs that work with a variety of learning approaches, mixing theoretical content with discussion and experiential learning. Glyn serves clients in a variety of industries, including pharmaceutical, financial services, and chemical manufacturing.

Glyn has a degree in Economics from York University and qualified as a Solicitor in 1981. He is a qualified user of the Myers Briggs Type Indicator and the FIRO-B and is a practitioner in Neuro-Linguistic programming. Glyn serves on the Ethics Committee of the European Mentoring and Coaching Council. 

Howard Morgan is a Co-Founder and a Managing Director of LRI. He specializes in executive coaching as a strategic change management tool leading to improved customer / employee satisfaction and overall corporate performance. He has led the development of an internal coaching model for a large international organization and has done significant work coaching executives on the art of managing managers. He has worked with many executive committees of the world's largest organizations on improving corporate and executive performance.

As an executive coach, Howard Morgan has led major organizational change initiatives in partnership with top leaders and executives at numerous international organizations. He was named as one of the world’s “Top Fifty coaches,” recognized as one of five coaches with "a proven track record of success," and has published several books. His clients include global businesses in the financial services, manufacturing, management consulting, communication, media and high tech industries.

Howard's profound understanding of the demands of executive leadership come from seventeen years of experience as a line executive and executive vice president in industry and government. He has operated major businesses with full profit and loss responsibility; managed the people side of mergers and acquisitions; led international expansions and start-ups; and gained the respect of unions and corporations when negotiating agreements in volatile labor environments. He knows what it means to structure an organization, lead people and manage a business to achieve quarterly objectives. This practical background, along with an understanding of the politics of leadership and the competitive pressures of today's global marketplace, is embodied in the “roll-up-your-sleeves” coaching work he does with executives.
Howard holds an M.B.A. from Simon Fraser University and has completed advanced studies at the University of Michigan. He currently serves on three Boards of Directors, located in Europe and the U.S.

A Consulting Associate with LRI, Paula Mulford is a corporate educator in the areas of leadership, performance management, time management, personality assessment, and customer service. She also specializes in 360° feedback coaching. Paula often is invited to be a keynote speaker at conferences and conventions.

The hallmark of Paula's work is her ability to generate behavior change. This success is driven by her ability to make the content come alive for participants. Paula’s work focuses on specific, results-oriented techniques for improving the effectiveness of organizations and individuals, both on and off the job. Paula makes her programs relevant to the daily life and experiences of participants through her uniquely entertaining presentation style, coupled with years of business experience.

Paula has served an extremely diverse client base over the last two decades.  Sectors where she has done extensive work include: petrochemical, chemical, high tech, telecom, aerospace, banking, airline, retail, entertainment parks, food and beverage, and service.

Paula earned her B.A. in History from Westmont College with graduate certification in Education from San Diego State University. Before joining LRI, Paula had fifteen years of experience in sales and sales management.

Steve Rumery is a Principal with LRI and leads LRI’s Discovery Team, a global community of scientist practitioners in the field of Industrial/Organizational Psychology. Through the Discovery Team, Steve works to enable positive growth in his clients by facilitating the discovery of insights into personal and organizational leadership.
A sampling of recent projects that Steve has been involved in includes:

• Calculating the ROI of a Leader-of-Leaders training program in a global pharmaceuticals company.
• Identifying key drivers of retention for high performers in a global investment bank by linking leadership effectiveness data from 360s, engagement data from an organizational survey, and turnover data from organizational records.
• Determining the validity of a selection test used to screen job applicants applying to a company that manufactures aerospace and international space systems.
• Developing a rating adjustment formula to address lenient and harsh raters in a multi-rater performance review process in a global private equity firm.
• Designing and implementing an intensive five-week learning program for leaders in a non-profit economic development corporation which balanced classroom learning with on-the-job practice and on-going coaching.

Steve joined LRI in 1999, having previously worked as an independent consultant. Steve holds a Ph.D. in Industrial/Organizational Psychology from the University of Connecticut and is a member of the Society of Industrial & Organizational Psychology (SIOP), the International Association of Applied Psychology (IAAP), the Academy of Management, and the Society of Human Resource Management (SHRM).
 

LRI Principal Rich Silvestri is a management consultant with expertise in organizational, group, and individual consulting and development. For more than two decades, he has worked with senior management and their organizations, primarily in the areas of executive coaching; leadership development; executive development planning and succession planning; team building; skills training; organizational assessment, development and change; and strategy development and implementation. His professional development and experience also include special studies in organization development, individual and group development, leadership, and process consultation. 

Rich has served clients in the financial services, consulting, pharmaceutical, healthcare, trade association, information services, retail, energy, and manufacturing industries, and in higher education. 

Prior to his work in consulting, Rich practiced law for several years in the fields of antitrust litigation and commercial law. 
Rich received his M.B.A. from Stanford University Graduate School of Business and his J.D. from the University of Michigan Law School. His A.B. in Political Science and Economics is from the University of Notre Dame.

Anthony Smith is a Co-Founder and a Managing Director of LRI.  He has been an active consultant for over twenty years in the areas of organizational change, executive development, and leadership training and design. He serves clients in the financial/banking sector, as well as the sports, entertainment, professional services, and manufacturing and production sectors. 

Anthony has served on the teaching and research faculties of several universities, including Dartmouth’s Tuck School of Business, the University of California, and the European School of Management at Oxford, UK. He holds a B.A. and M.A. in the Behavioral Sciences and earned his Doctorate from the School of Leadership and Educational Sciences at the University of San Diego. Following his Doctorate, he was appointed as a Post-Doctoral Fellow of Social Anthropology at the University of California, where he studied Leadership and Organizational Culture. 

Anthony’s research on leadership has appeared in several publications, including the European Journal of Management, the Journal of Leadership Studies; and the best-selling books, The Leader of the Future and The Organization of the Future, both published by the Drucker Foundation.  He is also author of the critically acclaimed book entitled The Taboos of  Leadership:: The Ten Secrets That No One Will Tell You About Leaders and What They Really Think, (Jossey Bass, March 2007). Anthony serves on several boards, including the V Foundation for Cancer Research, named in honor of the famed basketball coach, Jimmy Valvano.

John Streitmatter is a Principal of Leadership Research Institute.  John brings a diversity of line and staff experience as well as consulting expertise to the firm.  During the course of his professional career he has worked in organizations ranging in size from a sole practitioner to the Fortune 25.  Included in his experience are roles in staff functions such as Human Resources, Strategy and Analysis, and Marketing; line roles leading Customer Service and Sales Operations and Risk Operations; and general management of a consumer lending portfolio.  His consulting clients have seen results from his contributions to increasing the effectiveness of teams, growing and developing future leaders, clarifying strategic intent and direction, and driving significant cultural change in the midst of rapidly changing market conditions. 

Prior to joining LRI, Streitmatter was SVP, Sales and Marketing for SunTrust Bank, Tampa Bay.  In this role his team provided consulting services to the various lines of business within the region, including sales performance management, sales process and skill development, and strategy development.  Streitmatter joined SunTrust after founding the Trusted Advisor Group.  His firm specialized in providing strategic planning, change leadership and management, and team facilitation services.

Prior to founding Trusted Advisor Group, Streitmatter worked in a variety of roles at Capital One Financial Services including Director of the Hispanic Segment.  In that role he was responsible for marketing, analysis, customer management and servicing of Capital One's Hispanic Segment portfolio, in excess of 1 million accounts and $750 million in loans.  Prior to that role, he led operations in Tampa, FL, and Fredericksburg, VA with more than 1,500 associates, caring for in excess of two million customers each month.  One of his most notable accomplishments was to increase associate satisfaction by more than 45 percentage points in less than a year in one of his operations.  The organizations led by Streitmatter have consistently exceeded world-class associate satisfaction standards.  He also led Strategy and Analysis for Risk Operations and managed external relationships with Capital One’s Risk Outsourcing network, including more than thirty vendors, in addition to his operations leadership roles.

Streitmatter was born and raised in central Illinois.  He resides in the Tampa Bay area with his wife and three boys.  He graduated from Indiana University with a B.S. in Management with Distinction.  Streitmatter is also a Harvard Business School Graduate, with his MBA concentration in Operations Strategy.

Cathy Swody is an Associate with LRI and is a member of LRI’s Discovery Team, a global community of scientist practitioners in the field of Industrial/Organizational Psychology.  By applying her expertise in the selection and development of talent in organizations, Cathy works one-on-one with leaders and individual contributors on topics including leadership and professional development.  Across engagements, her goal is to enable growth in her clients by facilitating the discovery of insights into personal and organizational leadership. 

In addition to her active coaching practice, Cathy has been involved in projects such as:

• Developing a comprehensive multi-rater assessment used by leaders transitioning into new roles in a global pharmaceuticals company.
• Demonstrating how highly engaged employees positively impact productivity and performance through linkage research.
• Identifying engagement and talent retention issues facing a financial services company through the design and analysis of an employee survey.
• Determining how leaders can influence innovation and prevent silos through the analysis of an employee survey.
• Identifying best practices related to leadership, strategy, and communication in the integration of human capital following an acquisition.

Cathy has worked with LRI since 2003, having previously worked as a Human Resources research consultant for a telecommunications company. Cathy holds an M.A. and Ph.D. in Industrial/Organizational Psychology from the University of Connecticut.  As a member of the Society of Industrial and Organizational Psychology (SIOP) and the Academy of Management AOM), Cathy has presented numerous papers at professional conferences on topics such as leader credibility, the transition of leaders into new roles, and workplace stress. 

 

Rob Tucker is a Principal with LRI. His areas of specialization include leadership development and coaching, reward and recognition, employee motivation, and emotional intelligence.  A good portion of Rob’s work takes him overseas, with extensive client service and experience in Asia, Europe, and Latin America. He works extensively with leaders on a one-on-one basis but has also served as a lead and a co-trainer for workshops and seminars worldwide.   

Rob has worked with the leaders of over forty organizations in such diverse industries as high tech, energy, aviation, chemical manufacturing, professional services, insurance, telecommunications, non-profit/NGO management, spirits, banking/financial services, and information processing.  Rob’s work has included the design and delivery of core and advanced leadership skills courses delivered to more than a thousand leaders. He has taught workshops on leadership coaching (both at the executive and manager level) and has worked as a one-on-one executive coach with Senior Directors, Vice Presidents, and Senior Vice Presidents.  He has extensive experience coaching in technology and finance organizations.     

Rob’s approach to coaching includes careful data collection and an effort to understand the unique factors faced by each coachee. He has worked with individuals around a wide array of topics including goal setting, engagement, and strategic organizational alignment. His objective in any coaching process is to help a leader achieve focused and business-impactful change. 

Rob holds a Ph.D. from the Annenberg School at the University of Southern California. His current research concerns emotional and topic-specific engagement factors for leaders and executives. 

Steve Williams is a Principal with LRI. His areas of expertise include executive coaching, leadership development, performance measurement, communications, and organizational change. In all of his work, Steve demonstrates skill at analyzing and leveraging qualitative and quantitative data. He makes “bottom-line” observations and recommendations to challenge and support effective decision making, and to enhance leaders’ credibility.

Steve has extensive experience conducting executive interviews, delivering training, and providing individualized leadership coaching with sustained follow-up. He works collaboratively with leaders to understand developmental and business issues, identify effective strategies for change, and drive improvements in behavior and performance.  In addition, since 1993, Steve has been a leader in defining LRI’s employee survey follow-up consulting practices as a strategy for shaping organizational culture. In that work, he has designed training content and distilled best practices across clients. He also works to advance client loyalty using innovative client survey measurement processes.

Steve has served clients in the consulting, financial services, healthcare, computer/information services, energy, trade association, manufacturing, and private equity industries. He maintains long-term relationships with his clients and has a demonstrated track record of helping to improve leadership effectiveness and employee loyalty in the organizations that he serves. Before joining Leadership Research Institute in 1993, Steve was the head of Human Resources for an electronics company with responsibility for executive compensation, benefits, employment, training, and compliance. This experience has helped him in consulting to business support group functions (particularly HR and Finance) as they work to achieve strategic partnerships with business leaders.

Steve holds a B.A. and M.A. in the Behavioral Sciences. His professional development also includes studies at the doctoral level in leadership at the University of San Diego.

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