We believe that effective leadership necessarily involves dealing with other members of the organization using a customer service mindset, in which the individual needs and interests of the other person are taken into consideration and addressed. Through the application of this approach, a leader makes decisions that allows individuals to capitalize on their strengths and skills. An effective leader understands that not all people are capable of performing all tasks with equal proficiency.
A responsive style of leadership results greater employee engagement, which in turn leads to highly improved employee satisfaction and dramatically increased overall productivity.